Frequently asked questions

Our billing services are charged as a percentage of the collected amount by the facility. It varies depending on who is responsible to collect copay from patients and by monthly claims volume. Please contact us for a quote.

We follow up on all denials. If by any reason, we can't reprocess the claim, we will work with the provider on the best solution.

Ike Pono Medical Billing Hawaii doesn't not provide aithorizations services. We help providers keep track of them.

We use state of the art billing software which interfaces with serveral EMR's without extra charge. See List of EMR's here.(https://www.collaboratemd.com/solutions/ehr-emr-software-integration/)

We do not outsource your billing to overseas as many other billing companies do. We are available to answer your questions regarding your account fast and accuratly. We value quality over quantity of clients. We are here to contibute to your success.

Once an agreement is signed, we start working on getting all the paperwork done with the clearinghouse and the payers. We usually submit all paperwork in 48hrs and are able to submit claims electronically within 3 weeks. We are able to start submission of paper claims in 24-48hrs after agreement is signed.

Our processes meet the standards of billing compliance set by the Health Insurance Portability and Accountability Act (HIPAA) and the Office of the Inspector General (OIG). We take compliance and patient privacy very seriously.