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Customer Testimonials

"Cris and her staff at Ike Pono have been truly business-saving! I have a solo private practice and was struggling with billing. Cris has done an incredible job of streamlining the process, identifying and solving issues to prevent denials, and getting previously denied claims paid.  She is prompt, effective, incredibly knowledgeable, and reliable. It has been so relieving to know the billing will be done right and I can have more time to see patients.  I really don't know where I'd be without her!"


Dr Amy Wassman, Psyd.


"Tremendous help in my practice. Handle all forms of insurance billing. Works tirelessly to stop denials". 


Dr Mike Quirk, DO



" I have been a customer of Ike Pono Medical Billing for almost two years.  During this time, I have only been satisfied with the service given by Cris and her company.  I get monthly reports of how my income is collected and a breakdown on the fees charged.  Whenever I have had issues regarding insurance coverage, patient copays, or collections, I have had prompt addressing of the problem.  I highly recommend the use of this company for medical billing".


Dr Greg Yuen, MD




"5 Stars

I'm a psychiatric APRN in solo private practice in Honolulu.  Ike Pono has been my medical biller for the past couple of years.  The service has been cost-effective, saving me loads of time to focus on my patients' needs, and reducing my own headaches dealing with insurance companies and posting payments to my patient accounts.  Cris is always there when I need updates on industry rules and coding.  Recently she has been my guiding light while I transition to serving my patients via HIPPA compliant video and teleconferencing.  I recommend Ike Pono to all my colleagues, regardless of their professional disciplines.  Mahalo, Cris for exemplary service". 

Dr Wailua Brandman, APRN



"Ike Pono Medical Billing Hawaii is a top rated company.

Cris and her team have continuously provided excellent customer service and has been a great support to HCCF over the years. Their attention to detail and timeliness of getting our billing done allows us to be reimbursed in an expeditious manner. I put my faith and trust in Ike Pono Medical Billing.  I highly recommend them!."

Hawaii Center for Children and Families



"I highly recommend Ike Pono Medical Billing Hawaii. I have utilized other billing services and this billing service has surpassed my search for excellence. As a provider and very familiar with the challenges of billing multiple insurance companies along with primary and secondary medical insurances, Ike Pono strives to be efficient and also responsive to any questions I may bring to their attention.


This is an amazing billing service and well worth the fees incurred."


Dr Deborah Chavez, PhD., MFT

Clinical Psychologist



“Cris and Ike Pono staff are experts at timely billing and payment recovery support services.”




From setting up billing, working with many insurances and dealing effectively with any billing issues, Cris and her staff at Ike Pono can handle everything professionally, promptly and efficiently. Ike Pono immediately responds to any questions I have and engages in quick problem solving, often on the same day. I would recommend Cris and Ike Pono to any solo or group practitioners. 

Clinical & Counseling Psychology, LLC


“I’m the co-owner of a group mental heath practice that was just keeping its head above water a year and a half after opening. We made the tough decision to find a new biller and are so fortunate to have found Cris and Ike Pono. In the past five months, she has managed to get many, many back claims paid and is incredibly timely, efficient, and goes above and beyond to answer any questions we have. Our providers are much more at ease knowing she is handling their claims. My business partner and I have actually been able to pay ourselves something monthly for the last three months and it feels incredible! I would recommend Ike Pono billing to anyone looking for devoted, expert billing services for their practice.”


Dr. Clare M. Rountree, Ph.D.



"Cris helped me save time by taking care of the insurance billing. She's reliable, professional and a real pleasure to work with. "
Dr. Jerry M. Brennan, Ph.D.


"I am so grateful to Cris at Ike Pono Medical Billing Hawaii. I could not ask for more professional, knowledgeable, and efficient service. As a new business owner, they have been flexible and supportive, and done all the work to help me get paid in a timely manner. This kind of service helps me build confidence in my business potential."
Wendy Simonetti, LCSW


"I have know Cristiane Caleffi and her medical billing services since 2004 when she managed my Private Practice full time.  Her dynamic management skills and her medical billing services have been significant contributors to my professional success of both Holistic Psych Center and Life Passengers practices.  It was Cris who set me up with online medical billing and online scheduling service which innovated my practice years ago.   I can attest to her impeccable commitment to high standards, solution-focused management style and friendly professionalism.  I am most pleased to be one of her clients and strongly recommend any medical professional who wishes to never worry about the insurance nightmare process and seriously wants to be successful to seek Medical Billing Hawaii services. Cris is the most trusting professional I have ever known."

Dr Evelyne Raposo, Psy.D.

Clinical Psychologist


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